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Scores the engine will not publish on its own. Every override feeds the calibration numbers automatically.

Pending
20
Agreed
4
Overridden
4
Fabricated quotes
3
withheld, never published
Quote failed verificationArjun MenonStraits Retail Bank · conv-0050

The cited quote does not appear in the transcript. The verdict is withheld — a fabricated citation is never published.

Auto-failPriya RamanMeridian Telecom · call-001

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →
Low confidenceAnitha SelvamLumina Retail · conv-0092

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Low confidenceMarcus LimStraits Retail Bank · conv-0146

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Auto-failMarcus LimStraits Retail Bank · call-002

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →
Agent disputedMarcus LimStraits Retail Bank · call-003

The agent challenged this score.

Low confidenceMarcus LimStraits Retail Bank · conv-0161

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Auto-failMichelle KohMeridian Telecom · conv-0018

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →
Low confidenceRavi KumarStraits Retail Bank · conv-0121

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Low confidenceBryan NgLumina Retail · conv-0127

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Agent disputedJoanne TeoAnchor Insurance · conv-0168

The agent challenged this score.

Low confidenceDesmond YeoAnchor Insurance · conv-0113

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Low confidenceHafiz RahmanLumina Retail · conv-0135

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Low confidenceArjun MenonStraits Retail Bank · conv-0076

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Quote failed verificationDaniel OngLumina Retail · conv-0055

The cited quote does not appear in the transcript. The verdict is withheld — a fabricated citation is never published.

Agent disputedFarah IsmailStraits Retail Bank · email-001

The agent challenged this score.

Auto-failPriya RamanMeridian Telecom · conv-0075

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →
Low confidenceBryan NgLumina Retail · conv-0083

The model was unsure. Publishing an uncertain score invites a dispute it would lose.

Auto-failDesmond YeoAnchor Insurance · email-002

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →
Auto-failAnitha SelvamLumina Retail · chat-001

A compliance criterion failed. Auto-fails are reviewed before they reach a client report.

AUTO-FAILOpen →