Compliance · Singapore PDPC
NRIC Compliance Watch
Singapore's PDPC prohibits NRIC — full or partial — as an authentication factor from 31 December 2026, with enforcement from 1 January 2027.
Days to enforcement
154
Compliance deadline 31 Dec 2026 · enforcement 1 Jan 2027
Breaches found
25
NRIC used to authenticate
Breach rate
13.1%
of audited conversations
Agents involved
12
need retraining
Verified clear
0
coached and confirmed
Breach rate trend
Percentage of conversations per day where NRIC was used to verify identity.
By client
Where the exposure sits. Each client receives only their own findings.
Meridian Telecom15of 58
Lumina Retail5of 51
Straits Retail Bank3of 54
Anchor Insurance2of 28
Remediation tracker
| Agent | Breaches | State |
|---|---|---|
| Priya Raman | 5 | coached |
| Priya Raman | 3 | flagged |
| Wei Ling Tan | 3 | flagged |
| Daniel Ong | 2 | flagged |
| Desmond Yeo | 2 | flagged |
| Nurul Aisyah | 2 | flagged |
| Jason Pereira | 2 | flagged |
| Bryan Ng | 2 | flagged |
Offending conversations
| Conversation | Agent | Client | |
|---|---|---|---|
| conv-0179 | Farah Ismail | Straits Retail Bank | Evidence → |
| call-001 | Priya Raman | Meridian Telecom | Evidence → |
| call-002 | Marcus Lim | Straits Retail Bank | Evidence → |
| conv-0078 | Daniel Ong | Lumina Retail | Evidence → |
| email-002 | Desmond Yeo | Anchor Insurance | Evidence → |
| chat-001 | Anitha Selvam | Lumina Retail | Evidence → |
| call-006 | Nurul Aisyah | Meridian Telecom | Evidence → |
| conv-0125 | Jason Pereira | Meridian Telecom | Evidence → |
| conv-0157 | Ravi Kumar | Straits Retail Bank | Evidence → |
| conv-0177 | Priya Raman | Meridian Telecom | Evidence → |
How this is detected
The scorecard criterion nric_auth is an auto-fail rule evaluated on every conversation. It fires on the behaviour — an agent requesting or accepting NRIC digits to verify a caller — not on the value, which has already been redacted to [NRIC]before scoring. Partial forms (“last four”) are detected using the surrounding turns, because the request and the answer sit in different speakers' turns.