chat · Straits Retail Bank
Ravi Kumar
conv-0146 · 20 Jun 2026, 6:00 pm · en-ms
92.4
Chat log
customer#0
hey, been charged twice this month
agent#1
Hi! You're chatting with Ravi — how can I help?
agent#2
I've sent an OTP to your registered mobile — can you paste it here?
customer#3
448120
agent#4
Done! Refund processed, you'll see it in 3 working days.
agent#5
k
customer#6
ok great thanks
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Scorecard
Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.
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PHONE × 1
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