Setup
Client workspaces
Each client gets its own scorecard, retention window and reporting view. This separation is the reason to build rather than buy an off-the-shelf QA tool.
| Client | Scorecard | Agents | Conversations | Retention | Avg score | |
|---|---|---|---|---|---|---|
| Meridian TelecomTelecommunications | 11 criteria | 6 | 61 | 90d | 86.9 | |
| Straits Retail BankFinancial services | 10 criteria | 5 | 54 | 180d | 95.7 | |
| Anchor InsuranceInsurance | 9 criteria | 3 | 23 | 365d | 88.1 | |
| Lumina RetailE-commerce | 8 criteria | 5 | 54 | 60d | 87.9 |
Meridian Telecom
- Scorecard
- sc-telco →
- Retention window
- 90 days
- Report recipients
- qa@meridian.example
- NRIC breaches
- 25
Straits Retail Bank
- Scorecard
- sc-bank →
- Retention window
- 180 days
- Report recipients
- compliance@straits.example
- NRIC breaches
- 3
Anchor Insurance
- Scorecard
- sc-insurance →
- Retention window
- 365 days
- Report recipients
- ops@anchor.example
- NRIC breaches
- 2
Lumina Retail
- Scorecard
- sc-retail →
- Retention window
- 60 days
- Report recipients
- support-lead@lumina.example
- NRIC breaches
- 1