Every conversation. Every channel.
Audit whatyour agentsactually said.
Calls, email and chat — scored against your client's scorecard, with every verdict backed by a verbatim quote. PII is destroyed before storage, not after.
- 100%
- of conversations scored
- 3
- channels, one engine
- 0
- raw PII stored
The premise
Sampling six calls a week tells you nothing about the other nine hundred.
Manual QA reviews 1–2% of conversations and calls it quality management. Veridict scores every one — and shows you the exact sentence behind each verdict, so the score survives an argument.
Platform
Everything a QA programme needs.
One normalized conversation shape across voice, email and chat — so a scorecard written once applies everywhere.
Evidence-cited scoring
Every verdict quotes the transcript verbatim. Quotes are string-matched against the source — a fabricated citation is flagged, never published.
Redaction before storage
NRIC, card, phone, address and name are destroyed in memory before the first database write. Counts are kept; values are not.
Multi-client scorecards
Each of your clients gets its own criteria, weights and compliance rules — plus a reporting view scoped to only their conversations.
Coaching that closes the loop
Recurring failures raise coaching items automatically, and effectiveness is measured as the score delta after the session.
Calibration built in
Score blind against your QA lead and track per-criterion agreement. Anything under 80% flags the guidance text as ambiguous.
No CCaaS required
SFTP drop, REST API, IMAP, Microsoft Graph or Google Workspace. If you can export it, it can be audited.
Live · runs in your browser
Watch the PII disappear.
This is the production redaction engine, not a mock. Edit the text and watch what would actually be written to the database.
Type anything. It never leaves your browser.
This is the only version that reaches the database or the model. The original is destroyed in memory — counts are kept, values are not.
Process
From recording to coaching.
Connect
Point us at an SFTP folder, an API, or a mailbox. No phone-system migration.
Redact
PII is detected and destroyed before anything is persisted or sent to a model.
Score
Every conversation is graded against the client scorecard, with quoted evidence.
Coach
Recurring failures become coaching items, and the effect is measured.
Modules
Sixteen modules. One demo.
Your whole book of business, one screen.
Score trend, per-client bars, a criterion × client heatmap that shows which rule is failing where, and a live NRIC compliance banner.
Evidence viewer
Click a criterion, the quote highlights in the transcript.
Open →NRIC Compliance Watch
154 days until PDPC enforcement.
Open →Coaching
Rules, queue, and measured effectiveness.
Open →Calibration
AI vs human agreement, per criterion.
Open →What gets audited
What QA leads say
Scores that survive a dispute.
“The first tool where an agent challenged a score and we could just point at the sentence. Disputes went from a weekly argument to a two-minute conversation.”
“We run eleven clients. Every other vendor wanted us to pick one scorecard. This one assumes we have eleven.”
“Legal signed off in one meeting because we could show them the redaction happening before storage, not in a policy document.”
Illustrative quotes for this prototype — not real customer statements.
Pricing
Per seat. No volume surprises.
Pilot
One client, 30 days
- Up to 500 conversations
- 1 scorecard
- Redaction console
- Email support
Programme
per agent / month
- Unlimited conversations
- Scorecard per client
- Coaching + calibration
- NRIC Compliance Watch
- SFTP / API / IMAP
Enterprise
200+ seats
- Everything in Programme
- Self-hosted ASR
- SG data residency
- Postgres row-level isolation
- Dedicated support
Transcription is the dominant cost for voice — roughly S$0.12 per 10-minute call on hosted ASR, or about a tenth of that self-hosted. Enterprise plans include self-hosted Whisper.
Singapore · PDPC
NRIC stops being an ID check on 1 Jan 2027.
The PDPC has confirmed organisations must stop using NRIC — full or partial — as an authentication factor. If your agents still ask for the last four digits, every one of those calls is a finding.
Veridict flags the behaviour across 100% of conversations and tracks remediation by agent and client. No other QA vendor ships this.
See the compliance module →No login. No setup. Just open it.
The full prototype is live — every module, seeded with realistic data.
Open the demo →