Setup
Email ingestion
The channel most QA tools skip. Threads are reconstructed into the same conversation shape as calls, so one scorecard covers both.
Provider
IMAP configuration
Folders to watch
Both incoming and outgoing mail are required to reconstruct a thread.
Dry run
Pulls five records and shows exactly what would be written to the database. Nothing is persisted, and the original text is discarded when this panel closes.
No records fetched yet
Run this before going live — it is the fastest way to show legal what leaves the source system.