call · Meridian Telecom

Priya Raman

call-001 · 31 Jul 2026, 12:00 am · 3m 34s · en

NRIC breachAUTO-FAIL

Auto-fail — score zeroed

NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.

Transcript

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0:00 / 3:34

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#10:56

Hi, I want to check my outstanding bill.

agent#21:25

Sure, for verification can I have the last four characters of your NRIC please?

customer#32:21

It is NRIC.

agent#42:35

Thank you, that matches our records. Your outstanding balance is forty two dollars.

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Scorecard

Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.

Redaction summary

No personal data detected in this conversation.

Counts are retained as the compliance signal; values are not.