call · Straits Retail Bank

Marcus Lim

conv-0127 · 28 Jun 2026, 2:00 pm · 8m 44s · en

95.9

Transcript

0:00 / 8:44

No criteria failed on this call.

Simulated playback — no audio in prototype

agent#00:00

Good afternoon, you are through to Marcus. What can I do for you?

customer#11:31

I was charged twice this month.

agent#22:14

Can you confirm the account reference number printed on your statement?

customer#33:53

Reference is AC-77213.

agent#44:24

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

customer#56:50

My number is PHONE if you need to reach me.

agent#67:56

Anything else before I let you go?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.

PHONE × 1NAME × 3

Counts are retained as the compliance signal; values are not.