call · Straits Retail Bank
Marcus Lim
call-003 · 29 Jul 2026, 12:00 am · 3m 0s · en
97.8
Transcript
0:00 / 3:00
No criteria failed on this call.
Simulated playback — no audio in prototypeagent#00:00
Good afternoon, this is NAME. For security I have sent a one-time passcode to your registered device. Could you read it back to me?
customer#11:31
Got it, the code is 448120.
agent#21:49
Thank you, you are verified. How can I assist?
customer#32:21
I would like to dispute a transaction from last Tuesday.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
No personal data detected in this conversation.
Counts are retained as the compliance signal; values are not.