call · Straits Retail Bank
Marcus Lim
call-002 · 30 Jul 2026, 12:00 am · 5m 30s · en
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Transcript
No criteria failed on this call.
Simulated playback — no audio in prototypeThank you for holding. Could you state your identification for the record?
Sure, it is NRIC.
Noted. And your registered mobile is PHONE?
That is correct.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
No personal data detected in this conversation.
Counts are retained as the compliance signal; values are not.