Anchor Insurance
Desmond Yeo
Team Charlie · started Jan 2026
Conversations
7
Average score
84.6
NRIC breaches
1
Open coaching
0
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Was the information the agent provided accurate and complete?71%
Was the issue resolved, or a clear next step and owner given?71%
Was the caller's identity verified before account details were discussed?86%
Did the agent request or accept NRIC digits as a means of verifying identity?86%
Did the agent acknowledge the customer's situation appropriately?86%
Did the agent close correctly?86%
Did the agent open with the approved greeting and identify themselves?100%
Coaching timeline
No coaching items raised.