chat · Lumina Retail
Anitha Selvam
conv-0006 · 11 Jul 2026, 12:00 pm · en
100.0
Chat log
customer#0
hey, been charged twice this month
agent#1
Hi! You're chatting with Anitha — how can I help?
agent#2
Can you confirm the order number from your confirmation email?
customer#3
ACCOUNT_NO
agent#4
Totally understand, that shouldn't have happened. On it.
agent#5
Found it — showing as delayed at the sorting facility, should reach you tomorrow. I've flagged it for priority.
agent#6
Anything else I can help with?
customer#7
thanks!
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