email · Anchor Insurance
Siti Nurhaliza
conv-0115 · 18 Jul 2026, 10:00 am · en-ms
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Tan Wei Ming
Dear Tan Wei Ming, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Siti Customer Care
Dear Tan Wei Ming, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Siti
The reference is AC-77213. Regards, Tan Wei Ming
Dear Tan Wei Ming, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Siti
Dear Tan Wei Ming, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Siti
Dear Tan Wei Ming, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Siti
Appreciate the help, that is sorted now.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Anchor Insurance — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
Counts are retained as the compliance signal; values are not.