Meridian Telecom
Priya Raman
Team Alpha · started Jan 2026
73.3
PeriodGroup by10 conversations
Conversations
10
Average score
73.3
NRIC breaches
7
Open coaching
2
Performance by week
8 periodsw/c 31 May
w/c 7 Jun
w/c 14 Jun
w/c 28 Jun
w/c 5 Jul
w/c 12 Jul
w/c 19 Jul
w/c 26 Jul
Average score per week
| Week | Audits | Average | Auto-fails | Breaches |
|---|---|---|---|---|
| w/c 26 Jul | 1 | 0.0% | 1 | 1 |
| w/c 19 Jul | 1 | 0.0% | 1 | 1 |
| w/c 12 Jul | 1 | 68.1% | 0 | 0 |
| w/c 5 Jul | 1 | 0.0% | 1 | 1 |
| w/c 28 Jun | 2 | 62.5% | 1 | 1 |
| w/c 14 Jun | 2 | 89.3% | 1 | 1 |
| w/c 7 Jun | 1 | 0.0% | 1 | 1 |
| w/c 31 May | 1 | 0.0% | 1 | 1 |
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Did the agent request or accept NRIC digits as a means of verifying identity?30%
Did the agent acknowledge the customer's situation appropriately?50%
Was the information the agent provided accurate and complete?50%
Did the agent maintain a professional tone throughout?50%
Did the agent open with the approved greeting and identify themselves?60%
Did the agent close correctly?60%
Was the issue resolved, or a clear next step and owner given?70%
Coaching timeline
Did the agent request or accept NRIC digits as a means of verifying identity?
25 Jul · in progress
Was the caller's identity verified before account details were discussed?
19 Jul · in progress