email · Anchor Insurance
Siti Nurhaliza
conv-0038 · 24 Jul 2026, 6:00 pm · en
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Rajesh Nair
Received. Looking into it.
Dear Rajesh Nair, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Siti
Code received: 448120. Thanks, Rajesh Nair
Dear Rajesh Nair, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Siti
Dear Rajesh Nair, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Siti
Dear Rajesh Nair, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Siti
Appreciate the help, that is sorted now.
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