call · Straits Retail Bank

Farah Ismail

conv-0008 · 31 Jul 2026, 6:00 pm · 7m 51s · en-ms

98.1

Transcript

0:00 / 7:51

No criteria failed on this call.

Simulated playback — synthetic conversation, no audio

agent#00:00

Good afternoon, you are through to Farah. What can I do for you?

customer#11:19

I would like to dispute a transaction.

agent#22:06

Can you confirm the account reference number printed on your statement?

customer#33:34

Reference is AC-77213.

agent#44:01

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

customer#56:10

My number is PHONE if you need to reach me.

agent#67:08

Anything else before I let you go?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.

NAME × 1

Counts are retained as the compliance signal; values are not.