email · Anchor Insurance
Siti Nurhaliza
conv-0021 · 28 Jun 2026, 8:00 am · en
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Rajesh Nair
Dear Rajesh Nair, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Siti Customer Care
Dear Rajesh Nair, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Siti
The reference is AC-77213. Regards, Rajesh Nair
Dear Rajesh Nair, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Siti
Dear Rajesh Nair, I have reversed the duplicate charge. The credit will appear on your account within three working days, and I have added a note so it is not re-billed. Reference: CR-88213. Kind regards, Siti
Dear Rajesh Nair, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Siti
Appreciate the help, that is sorted now.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Anchor Insurance — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
No personal data detected in this conversation.
Counts are retained as the compliance signal; values are not.