Meridian Telecom

Nurul Aisyah

Team Charlie · started Feb 2026

78.3

Conversations

Average score

78.3

NRIC breaches

Open coaching

Score history

Pass rate, worst first — where to coach.

Did the agent close correctly?60%

Did the agent request or accept NRIC digits as a means of verifying identity?70%

Did the agent avoid collecting personal data beyond what the task required?70%

Did the agent demonstrate active listening?70%

Was the issue resolved, or a clear next step and owner given?70%

Did the agent open with the approved greeting and identify themselves?80%

Did the agent acknowledge the customer's situation appropriately?90%

No coaching items raised.