email · Anchor Insurance
Desmond Yeo
conv-0009 · 5 Jun 2026, 5:00 pm · en
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Lim Hui Fen
Dear Lim Hui Fen, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Desmond Customer Care
Dear Lim Hui Fen, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Desmond
Code received: 448120. Thanks, Lim Hui Fen
Dear Lim Hui Fen, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Desmond
Dear Lim Hui Fen, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Desmond
Dear Lim Hui Fen, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Desmond
Appreciate the help, that is sorted now.
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