email · Straits Retail Bank
Ravi Kumar
conv-0020 · 15 Jun 2026, 3:00 pm · en
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Lim Hui Fen
Dear Lim Hui Fen, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Ravi Customer Care
Dear Lim Hui Fen, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Ravi
The reference is AC-77213. Regards, Lim Hui Fen
Dear Lim Hui Fen, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Ravi
Dear Lim Hui Fen, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Ravi
Appreciate the help, that is sorted now.
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