Meridian Telecom
Priya Raman
Team Bravo · started Feb 2026
Conversations
8
Average score
82.5
NRIC breaches
3
Open coaching
0
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Did the agent request or accept NRIC digits as a means of verifying identity?63%
Was the caller's identity verified before account details were discussed?75%
Was correct hold procedure followed?80%
Did the agent avoid collecting personal data beyond what the task required?88%
Was the information the agent provided accurate and complete?88%
Was the issue resolved, or a clear next step and owner given?88%
Did the agent close correctly?88%
Coaching timeline
No coaching items raised.