call · Straits Retail Bank

Ravi Kumar

conv-0012 · 3 Jul 2026, 8:00 am · 6m 20s · en

98.0

Transcript

0:00 / 6:20

No criteria failed on this call.

Simulated playback — synthetic conversation, no audio

agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:20

I would like to dispute a transaction.

agent#21:58

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#33:41

Reference is AC-77213.

agent#44:04

The duplicate charge is reversed — you will see the credit within three working days.

agent#55:30

Is there anything else I can help you with today?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.

No personal data detected in this conversation.

Counts are retained as the compliance signal; values are not.