Meridian Telecom

Wei Ling Tan

Team Bravo · started Nov 2025

96.7

Conversations

Average score

96.7

NRIC breaches

Open coaching

Score history

Pass rate, worst first — where to coach.

Did the agent request or accept NRIC digits as a means of verifying identity?73%

Did the agent open with the approved greeting and identify themselves?100%

Was the caller's identity verified before account details were discussed?100%

Did the agent avoid collecting personal data beyond what the task required?100%

Did the agent demonstrate active listening?100%

Did the agent acknowledge the customer's situation appropriately?100%

Was the information the agent provided accurate and complete?100%

No coaching items raised.