call · Meridian Telecom

Priya Raman

conv-0047 · 28 Jun 2026, 9:00 am · 7m 19s · en-zh

NRIC breachAUTO-FAIL

Auto-fail — score zeroed

NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.

Transcript

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0:00 / 7:19

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:18

I want to check my outstanding bill.

agent#21:53

Could you confirm your NRIC number for me?

customer#32:34

Sure, NRIC.

agent#42:54

I understand, being charged twice is not acceptable. I will get that reversed for you.

agent#54:18

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

customer#65:59

My number is PHONE if you need to reach me.

agent#76:45

Anything else before I let you go?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Scorecard

Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.

Redaction summary

NRIC × 1PHONE × 1ADDRESS × 1

Counts are retained as the compliance signal; values are not.