call · Anchor Insurance

Joanne Teo

conv-0171 · 22 Jul 2026, 10:00 am · 4m 26s · en

92.6

Transcript

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0:00 / 4:26

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agent#00:00

Yes, hello. Go ahead.

customer#10:13

I want to check my outstanding bill.

agent#20:37

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#31:45

Reference is AC-77213.

agent#42:00

I understand, being charged twice is not acceptable. I will get that reversed for you.

agent#52:57

The duplicate charge is reversed — you will see the credit within three working days.

agent#63:53

Is there anything else I can help you with today?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Anchor Insurance — Standard QA v3 — click a criterion to highlight its evidence.

CARD × 1

Counts are retained as the compliance signal; values are not.