Meridian Telecom
Jason Pereira
Team Bravo · started Dec 2025
93.9
PeriodGroup by8 conversations
Conversations
8
Average score
93.9
NRIC breaches
0
Open coaching
0
Performance by week
6 periodsw/c 31 May
w/c 21 Jun
w/c 28 Jun
w/c 5 Jul
w/c 19 Jul
w/c 26 Jul
Average score per week
| Week | Audits | Average | Auto-fails | Breaches |
|---|---|---|---|---|
| w/c 26 Jul | 1 | 88.5% | 0 | 0 |
| w/c 19 Jul | 1 | 94.8% | 0 | 0 |
| w/c 5 Jul | 2 | 96.3% | 0 | 0 |
| w/c 28 Jun | 1 | 94.5% | 0 | 0 |
| w/c 21 Jun | 2 | 94.3% | 0 | 0 |
| w/c 31 May | 1 | 92.6% | 0 | 0 |
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Did the agent open with the approved greeting and identify themselves?100%
Was the caller's identity verified before account details were discussed?100%
Did the agent request or accept NRIC digits as a means of verifying identity?100%
Did the agent avoid collecting personal data beyond what the task required?100%
Did the agent demonstrate active listening?100%
Did the agent acknowledge the customer's situation appropriately?100%
Was the information the agent provided accurate and complete?100%
Coaching timeline
No coaching items raised.