Anchor Insurance
Joanne Teo
Team Bravo · started Sept 2025
83.7
PeriodGroup by2 conversations
Conversations
2
Average score
83.7
NRIC breaches
0
Open coaching
1
Performance by week
2 periodsw/c 14 Jun
w/c 12 Jul
Average score per week
| Week | Audits | Average | Auto-fails | Breaches |
|---|---|---|---|---|
| w/c 12 Jul | 1 | 80.0% | 0 | 0 |
| w/c 14 Jun | 1 | 87.4% | 0 | 0 |
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Did the agent avoid collecting personal data beyond what the task required?50%
Did the agent acknowledge the customer's situation appropriately?50%
Were required disclosures read where applicable?50%
Did the agent close correctly?50%
Did the agent open with the approved greeting and identify themselves?100%
Was the caller's identity verified before account details were discussed?100%
Did the agent request or accept NRIC digits as a means of verifying identity?100%
Coaching timeline
Did the agent request or accept NRIC digits as a means of verifying identity?
28 Jul · open