call · Meridian Telecom

Priya Raman

conv-0036 · 4 Jul 2026, 2:00 pm · 4m 2s · en

79.5

Transcript

0:00 / 4:02

No criteria failed on this call.

Simulated playback — no audio in prototype

agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#10:35

I was charged twice this month.

agent#20:49

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#31:34

The code is 448120.

agent#41:43

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#52:29

May I place you on a brief hold while I check that?

customer#62:52

Sure, no problem.

agent#73:00

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

agent#83:46

Anything else before I let you go?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.

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