Meridian Telecom
Michelle Koh
Team Charlie · started Oct 2025
98.7
PeriodGroup by3 conversations
Conversations
3
Average score
98.7
NRIC breaches
0
Open coaching
1
Performance by week
3 periodsw/c 14 Jun
w/c 5 Jul
w/c 19 Jul
Average score per week
| Week | Audits | Average | Auto-fails | Breaches |
|---|---|---|---|---|
| w/c 19 Jul | 1 | 98.0% | 0 | 0 |
| w/c 5 Jul | 1 | 100.0% | 0 | 0 |
| w/c 14 Jun | 1 | 98.0% | 0 | 0 |
Score history
Weakest criteria
Pass rate, worst first — where to coach.
Did the agent open with the approved greeting and identify themselves?100%
Was the caller's identity verified before account details were discussed?100%
Did the agent request or accept NRIC digits as a means of verifying identity?100%
Did the agent avoid collecting personal data beyond what the task required?100%
Did the agent demonstrate active listening?100%
Did the agent acknowledge the customer's situation appropriately?100%
Was the information the agent provided accurate and complete?100%
Coaching timeline
Did the agent maintain a professional tone throughout?
27 Jul · open