email · Meridian Telecom
Michelle Koh
conv-0019 · 17 Jun 2026, 10:00 am · en-zh
Customer sentiment
The customer ended the call in a materially better state than they started.
Tone is judged from the redacted transcript — wording and what each speaker is reacting to. No voice biometrics, no emotion inference from audio.
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Kelvin Goh
Dear Kelvin Goh, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Michelle
Dear Kelvin Goh, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Michelle
The reference is AC-PHONE. Regards, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Michelle
Dear Kelvin Goh, I have reversed the duplicate charge. The credit will appear on your account within three working days, and I have added a note so it is not re-billed. Reference: CR-88213. Kind regards, Michelle
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Michelle
Thank you for the quick resolution.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
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Redaction summary
Counts are retained as the compliance signal; values are not.