email · Lumina Retail
Hafiz Rahman
conv-0177 · 14 Jun 2026, 10:00 am · en
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Kelvin Goh
Dear Kelvin Goh, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Hafiz
Dear Kelvin Goh, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Hafiz
The reference is AC-77213. Regards, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Hafiz
Dear Kelvin Goh, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Hafiz
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Hafiz
Appreciate the help, that is sorted now.
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