email · Anchor Insurance
Joanne Teo
conv-0174 · 1 Jul 2026, 5:00 pm · en
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Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Kelvin Goh
Noted, will check.
Dear Kelvin Goh, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Joanne
The reference is AC-77213. Regards, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Joanne
Dear Kelvin Goh, I have reversed the duplicate charge. The credit will appear on your account within three working days, and I have added a note so it is not re-billed. Reference: CR-88213. Kind regards, Joanne
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Joanne
Appreciate the help, that is sorted now.
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