call · Lumina Retail

Hafiz Rahman

conv-0160 · 28 Jun 2026, 9:00 am · 8m 8s · en-ms

88.1

Transcript

0:00 / 8:08

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:25

I was charged twice this month.

agent#21:58

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#33:46

Reference is AC-77213.

agent#44:09

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#56:01

The duplicate charge is reversed — you will see the credit within three working days.

agent#67:31

Anything else before I let you go?

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