call · Straits Retail Bank

Marcus Lim

conv-0153 · 24 Jun 2026, 8:00 am · 3m 2s · en

94.6

Transcript

0:00 / 3:02

No criteria failed on this call.

Simulated playback — no audio in prototype

agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#10:39

I was charged twice this month.

agent#20:54

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#31:44

The code is 448120.

agent#41:54

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

agent#52:45

Anything else before I let you go?

Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.

Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.

PHONE × 1

Counts are retained as the compliance signal; values are not.