email · Lumina Retail
Anitha Selvam
conv-0150 · 22 Jun 2026, 6:00 pm · en
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Kelvin Goh
Dear Kelvin Goh, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Anitha Customer Care
Dear Kelvin Goh, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Anitha
The reference is AC-77213. Regards, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Anitha
Dear Kelvin Goh, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Anitha
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Anitha
Thank you for the quick resolution.
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