call · Lumina Retail

Anitha Selvam

conv-0140 · 18 Jul 2026, 5:00 pm · 8m 38s · en-zh

95.3

Transcript

0:00 / 8:38

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agent#00:00

Good afternoon, you are through to Anitha. What can I do for you?

customer#11:17

I want to check my outstanding bill.

agent#21:59

Can you confirm the account reference number printed on your statement?

customer#33:23

Reference is AC-77213.

agent#43:49

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#55:54

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

agent#67:57

Anything else before I let you go?

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