email · Meridian Telecom
Nurul Aisyah
conv-0132 · 8 Jul 2026, 2:00 pm · en-ms
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Kelvin Goh
Dear Kelvin Goh, Thank you for writing in, and apologies for the trouble this has caused. Kind regards, Nurul Customer Care
Dear Kelvin Goh, For security purposes, please confirm the last four characters of your NRIC and I will proceed. Kind regards, Nurul
My NRIC is NRIC. Regards, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Nurul
Dear Kelvin Goh, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Nurul
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Nurul
Thank you for the quick resolution.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
Counts are retained as the compliance signal; values are not.