email · Lumina Retail
Anitha Selvam
conv-0125 · 28 Jun 2026, 9:00 am · en-ms
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Thread
Hi, I would like to close one of the add-ons on my plan effective next billing cycle. Please confirm what the new monthly amount will be. Thanks, Lim Hui Fen
Dear Lim Hui Fen, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Anitha
Dear Lim Hui Fen, Before I can discuss the account, could you please reply with your NRIC number so I can verify your identity? Kind regards, Anitha
Sure — it is NRIC. Thanks, Lim Hui Fen
Dear Lim Hui Fen, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Anitha
Dear Lim Hui Fen, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Anitha
Dear Lim Hui Fen, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Anitha
Appreciate the help, that is sorted now.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Lumina Retail — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
Counts are retained as the compliance signal; values are not.