email · Anchor Insurance
Joanne Teo
conv-0103 · 17 Jun 2026, 8:00 am · en-zh
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Tan Wei Ming
Dear Tan Wei Ming, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Joanne
Dear Tan Wei Ming, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Joanne
The reference is AC-77213. Regards, Tan Wei Ming
Dear Tan Wei Ming, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Joanne
Nothing further can be actioned from our end at this time.
Dear Tan Wei Ming, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Joanne
Appreciate the help, that is sorted now.
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