call · Lumina Retail

Daniel Ong

conv-0098 · 12 Jul 2026, 1:00 pm · 7m 53s · en-ms

88.1

Transcript

0:00 / 7:53

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:25

I want to check my outstanding bill.

agent#22:03

Can you confirm the account reference number printed on your statement?

customer#33:18

Reference is AC-77213.

agent#43:41

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#55:31

The duplicate charge is reversed — you will see the credit within three working days.

agent#67:01

Is there anything else I can help you with today?

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