email · Meridian Telecom
Priya Raman
conv-0094 · 5 Jun 2026, 11:00 am · en-zh
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Rajesh Nair
Dear Rajesh Nair, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Priya
Dear Rajesh Nair, For security purposes, please confirm the last four characters of your NRIC and I will proceed. Kind regards, Priya
Sure — it is NRIC. Thanks, Rajesh Nair
Dear Rajesh Nair, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Priya
Dear Rajesh Nair, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Priya
Dear Rajesh Nair, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Priya
Thank you for the quick resolution.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
Counts are retained as the compliance signal; values are not.