call · Lumina Retail

Hafiz Rahman

conv-0090 · 3 Jul 2026, 12:00 pm · 9m 35s · en-zh

85.6

Transcript

0:00 / 9:35

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:29

My service has been down since Tuesday.

agent#22:12

Can you confirm the account reference number printed on your statement?

customer#33:32

The code is ACCOUNT_NO.

agent#43:54

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#55:51

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

customer#67:47

My number is PHONE if you need to reach me.

agent#78:40

Is there anything else I can help you with today?

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