call · Meridian Telecom

Wei Ling Tan

conv-0078 · 20 Jul 2026, 8:00 am · 7m 59s · en-zh

98.1

Transcript

0:00 / 7:59

No criteria failed on this call.

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agent#00:00

Good afternoon, you are through to Wei. What can I do for you?

customer#10:58

I was charged twice this month.

agent#21:27

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#33:03

The code is 448120.

agent#43:21

I understand, being charged twice is not acceptable. I will get that reversed for you.

agent#54:42

May I place you on a brief hold while I check that?

customer#65:30

Sure, no problem.

agent#75:49

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

agent#87:27

Anything else before I let you go?

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