email · Straits Retail Bank
Marcus Lim
conv-0046 · 11 Jul 2026, 4:00 pm · en
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Lim Hui Fen
Dear Lim Hui Fen, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Marcus
Dear Lim Hui Fen, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Marcus
Code received: 448120. Thanks, Lim Hui Fen
Dear Lim Hui Fen, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Marcus
Dear Lim Hui Fen, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Marcus
Thank you for the quick resolution.
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