call · Lumina Retail

Bryan Ng

conv-0034 · 18 Jul 2026, 11:00 am · 9m 55s · en

97.5

Transcript

0:00 / 9:55

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agent#00:00

Good afternoon, you are through to Bryan. What can I do for you?

customer#11:19

I was charged twice this month.

agent#21:58

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#34:05

Reference is AC-77213.

agent#44:33

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#56:44

I have raised this and a technician is booked for tomorrow between 2 and 4pm. Your reference is TR-4471.

agent#68:53

Is there anything else I can help you with today?

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