email · Lumina Retail
Bryan Ng
conv-0033 · 29 Jun 2026, 5:00 pm · en-zh
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Kelvin Goh
Received. Looking into it.
Dear Kelvin Goh, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Bryan
Code received: 448120. Thanks, Kelvin Goh
Dear Kelvin Goh, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Bryan
Nothing further can be actioned from our end at this time.
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Bryan
Appreciate the help, that is sorted now.
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