email · Lumina Retail
Daniel Ong
conv-0031 · 21 Jun 2026, 1:00 pm · en-zh
Thread
Hi, I would like to close one of the add-ons on my plan effective next billing cycle. Please confirm what the new monthly amount will be. Thanks, Siti Aminah
Dear Siti Aminah, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Daniel
Dear Siti Aminah, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Daniel
Code received: 448120. Thanks, Siti Aminah
Dear Siti Aminah, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Daniel
Nothing further can be actioned from our end at this time.
Regards.
Thank you for the quick resolution.
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