email · Straits Retail Bank
Marcus Lim
conv-0029 · 28 Jun 2026, 9:00 am · en-ms
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Kelvin Goh
Dear Kelvin Goh, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Marcus
Dear Kelvin Goh, Before I can discuss the account, please confirm the account reference shown at the top of your statement. Kind regards, Marcus
Code received: 448120. Thanks, Kelvin Goh
Dear Kelvin Goh, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Marcus
Dear Kelvin Goh, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Marcus
Appreciate the help, that is sorted now.
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