call · Lumina Retail

Kelvin Sim

conv-0022 · 15 Jul 2026, 5:00 pm · 2m 49s · en

97.5

Transcript

0:00 / 2:49

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#10:28

I was charged twice this month.

agent#20:39

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#31:16

Reference is AC-77213.

agent#41:23

I am sorry that happened — three days without service is genuinely frustrating. Let me sort this out now.

agent#52:01

The duplicate charge is reversed — you will see the credit within three working days.

agent#62:31

Is there anything else I can help you with today?

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