call · Lumina Retail

Anitha Selvam

conv-0016 · 18 Jun 2026, 11:00 am · 9m 54s · en

100.0

Transcript

0:00 / 9:54

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agent#00:00

Good morning, thank you for calling, my name is NAME. How may I help you today?

customer#11:49

I was charged twice this month.

agent#22:31

For security I have sent a one-time passcode to your registered device — could you read it back to me?

customer#34:49

The code is 448120.

agent#45:16

I understand, being charged twice is not acceptable. I will get that reversed for you.

agent#57:12

The duplicate charge is reversed — you will see the credit within three working days.

agent#69:07

Anything else before I let you go?

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Lumina Retail — Standard QA v3 — click a criterion to highlight its evidence.

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